Polypro tubing is much more fragile than beginner hoop tubing, and needs to be treated with care to prolong its life for as long as possible. Try to avoid leaving your hoop in very hot or cold environments, and to avoid dropping it on hard surfaces. Please be aware that using your hoop in cold weather - especially if you have a high impact style of hooping - increases the risk of your hoop breaking.

If you have asked for your hoop to be made collaspible for travel, please do not store it collapsed. Storing it full size and only collapsibing it for the duration of your journey will extend its life.

If your hoop has been shipped to you collapsed, or if you have had it collapsed for longer than a few hours, release the button from its hole and allow the hoop is sit and expand for a few hours before reconnecting it.

If you find the hoop difficult to open, do not yank it - a gentle wiggle-pull motion is what you need. If the button does not sit perfectly in its hole upon closing the hoop, gently twisting one end should solve that problem.

Once a purchase has been made, it is final and cannot be cancelled or refunded. If you have made a mistake in your order, please contact me and we will work it out. 

I do not accept returns unless the item I sent you is faulty or incorrect. If you are in any way unsatisfied with your purchase, please contact me immediately so we can work together to resolve the issue.

Please be advised that international orders MUST BE ordered as travel hoops. This is because due to postage sizing restrictions, I can ONLY send hoops outside the UK if they are coiled down. If you order a non-travel hoop outside of the UK, I will not be able to send it to you until you have paid me the difference.