Once a purchase has been made, it is final and cannot be cancelled or refunded. If you have made a mistake in your order, please contact me and we will work it out.  I do not accept returns unless the item I sent you is faulty or incorrect. If you are in any way dissatisfied with your purchase, please contact me immediately so we can work together to resolve the issue.

Polypro tubing is much more fragile than beginner hoop tubing, and needs to be treated with care to prolong its life for as long as possible.  Try to avoid leaving your hoop in very hot or cold environments, and to avoid dropping it on hard surfaces. Please be aware that using your hoop in cold weather - especially if you have a high impact style of hooping - increases the risk of your hoop breaking. Please do not store your hoops collapsed. Storing it full size and only collapsing it for brief periods when necessary will extend its life. Collapse hoops slowly and carefully, and never collapse hoops when they are cold.

We recommend partially collapsing and tying with the ribbons provided over fully collapsing to prolong the life of the hoop. When your hoop first arrives, or if you have had it collapsed for longer than a few hours, release the button from its hole and allow the hoop is sit and expand for a few hours before reconnecting it. If you find the hoop difficult to open, do not yank it - a gentle wiggle-pull motion is what you need. If the button does not sit perfectly in its hole upon closing the hoop, gently twisting one end should solve that problem.